Thousands of U.S. retail companies are eagerly awaiting tariff refunds from the Trump administration. But not all of them will share that money with their customers -- even if shoppers think otherwise.
Thousands of U.S. retail companies are eagerly awaiting tariff refunds from the Trump administration. But not all of them will share that money with their customers -- even if shoppers think otherwise.
The tariff refunds process has been smoother for some folks than others, according to conversations Modern Retail had with half a dozen brands and entrepreneurs.
While last week's announcement of the departure of Best Buy CEO Corie Barry was a surprise to many, the choice of Jason Bonfig as her successor is less so. Here's what we know about him
Whatnot, the livestream shopping app, now integrates directly with Shopify, opening the door for millions of merchants to sell on its platform.
Shoe brands are under pressure as the U.S.-Iran conflict squeezes the global oil supply. Not only are higher oil prices driving up shipping costs, but they're also making shoe production more expensive.
Quip’s latest ad was entirely human-made, but it still received social media comments from people who assumed it was generated with AI. Here's how the brand responded.
The tariff refunds process has been smoother for some folks than others, according to conversations Modern Retail had with half a dozen brands and entrepreneurs.
Dame is refunding customers who paid its “Trump Tariff Surcharge” last year, becoming one of the first brands to proactively return money tied to President Donald Trump’s now-invalidated tariffs.
Many Amazon sellers and online brands say they won’t cut prices despite the Supreme Court ruling that struck down Trump’s tariffs.
As retailers start to experiment with digital screens to display advertising in stores, Dollar General is taking a more old-school approach.
Lowe’s is using AI to improve the mulch-buying process — a critical piece of spring sales for the home improvement retailer. Through a new AI-powered feature called “Mulch Me Now,” Lowe’s Mylow AI assistant will help customers calculate how much mulch they need.
“Peak sales event” is still a common phrase in retail, and the big calendar moments like holidays and Amazon’s Prime Day absolutely matter. But treating peaks as isolated, predictable windows is outdated. Today, demand can surge at any time. A viral TikTok, a surprise influencer drop or a flash sale on a random Tuesday in […]
At last week’s Modern Retail Marketing Summit, brand and retail executives used town-hall and working-group discussions to workshop their next strategies, considering current macroeconomic challenges. These are the practices marketers will be championing moving forward, based on these discussions.
Urban Outfitters likes to say it doesn’t just create campaigns with Gen Z — it also produces campaigns with them. UO’s Cyntia Leo shares how the brand does exactly that.
Starbucks is shutting down its rewards program, “Coffee Loop,” which operated on a premise of “buy nine drinks, get one free.”
Oral care brand Suri has put true circularity at the heart of its next product line, turning recycled toothbrush heads into soap dishes. Here’s what it took to pull that off.
Williams-Sonoma, Inc. is officially relaunching dorm room furnishings brand Dormify after acquiring its intellectual property in May.
For years, the business case for customer experience was defensive: keep costs down, handle volume and prevent complaints from going viral. CX teams existed to contain damage, not create value. That framing is collapsing — and the retailers leading the shift aren’t just running their support operations more efficiently. They’re redefining the function of CX. […]
