Frequently Asked Questions

What type of memberships are offered? 

We offer 3-month memberships, 1-year memberships, 2-year memberships, 3-month student memberships, 1-year student memberships, non profit memberships and corporate group memberships.

What are the membership benefits?

We provide unlimited access to all published content on the Modern Retail website. While non-members can only access 3 articles per month, members have access to member exclusive content, in-depth research reports and live digital events featuring leading industry CMOs, CCOs and CPG businesses. 

How can I request a receipt?

Log into your account on the Modern Retail website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘My Account’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Payments & History’. The receipt can also be sent to the email address on file for the account when requested by emailing [email protected] 

How do I sign up for a newsletter?

You may sign up for the following newsletter: Modern Retail Briefing that covers the Amazon era, DTC evolution, startup culture and platform progress in retail. 

How can I reset my password?

Go to the top right corner of the homepage, click on the ‘Login’ button, a pop up window will appear, click ‘I forgot my password’ displayed under the ‘LogIn’ button.

How can I renew my membership?

Log into your account on the Modern Retail website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Manage My Subscription’ where your current membership status will be displayed and then click the ‘Renew’.

How can I upgrade membership?

Log into your account on the Modern Retail website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘My Account’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Manage My Subscription’ where your current membership status will be displayed and then click the ‘Upgrade’.

How can I update my card on file?

Log into your account on the Modern Retail website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘My Account’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Cards’ and will be able to update your credit card details.

How can I access virtual events?

To view and register for events, visit our Events page to find your preferred event

How can I participate in a podcast?

If you would like to featured on a Modern Retail podcast episode, please email [email protected]

How can I resolve a payment failure? 

When experiencing a credit card decline, please make sure to double check your personal details, 16 digit card number, expiration date and CVV code. If you still encounter an issue, please email [email protected] to resolve the issue.

What is our cancellation and refund policy?

The cancellation and refund policy is explained in our Modern Retail terms of service