Frequently Asked Questions


Membership

What type of memberships are offered?

We offer 3-month memberships, 1-year memberships, 2-year memberships, 3-month student memberships, 1-year student memberships, non profit memberships and corporate group memberships.

What are the membership benefits?

We provide unlimited access to all published content on the Modern Retail website. While non-members can only access 3 articles per month, members have access to member exclusive content, in-depth research reports and live digital events featuring leading industry CMOs, CCOs and CPG businesses.

How can I request a receipt?

Log into your account on the Modern Retail website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘My Account’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Payments & History’. The receipt can also be sent to the email address on file for the account when requested by emailing help@modernretail.co

How can I reset my password?

Go to the top right corner of the homepage, click on the ‘Login’ button, a pop up window will appear, click ‘I forgot my password’ displayed under the ‘LogIn’ button.

How can I renew my membership?

Log into your account on the Modern Retail website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘Account Overview’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Manage My Subscription’ where your current membership status will be displayed and then click the ‘Renew’.

How can I upgrade membership?

Log into your account on the Modern Retail website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘My Account’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Manage My Subscription’ where your current membership status will be displayed and then click the ‘Upgrade’.


Payments

How can I update my card on file?

Log into your account on the Modern Retail website. Click on the ‘Hi, Your Name’ button, a drop down menu will appear, click on ‘My Account’ and the page will lead to the ‘Manage My Account’ page where you will click on ‘Cards’ and will be able to update your credit card details.

How can I resolve a payment failure?

When experiencing a credit card decline, please make sure to double check your personal details, 16 digit card number, expiration date and CVV code. If you still encounter an issue, please email help@modernretail.co to resolve the issue.

What is our cancellation and refund policy?

The cancellation and refund policy is explained in our Modern Retail terms of service.


Participating

How do I sign up for a newsletter?

You may sign up for the following newsletters: Modern Retail Daily Newsletter, Amazon Briefing or the DTC briefing. Coverage includes the Amazon era, DTC evolution, startup culture and platform progress in retail.

How can I access virtual events?

To view and register for events, visit our Events page to find your preferred event.

How can I participate in a podcast?

If you would like to featured on a Modern Retail podcast episode, please submit a request here.


Awards

Can I submit from outside the U.S.?

Yes, our awards programs are open to entrants globally.

What is the eligibility period?

The eligibility period for all submission materials spans the 12 months prior to the Early Deadline and ends on the Last Chance Deadline at 11:59 p.m. PST.

Can I submit the same campaign or entry into multiple categories?

Yes. Entry fees are applied per category.

Can I edit my submission after the deadline?

No. Your submission must be completed in its entirety at the time of payment. There will be no access to edit submissions after completion.

What parts of my entry are made public?

We publicize the ‘Credits’ section, paraphrase your entry content and use your campaign images for the winners guides, should you be named a finalist or winner. 

Who’s contact information should we include on the entry form?

You should include the information of the most appropriate point of contact for updates regarding your entry. Please provide a company email address. You should also include a secondary email address in case we aren’t able to connect with the primary contact.

What if my company or a competitor has a judge on the jury panel?

Judges are asked to recuse themselves from scoring any categories their company or a direct competitor submits to. 

When and how are finalists announced?

Finalists will be contacted via email regarding their entry, whether they have been selected for the shortlist or not. The shortlist will be published on our site and in our daily newsletter after judging closes.

When and how are winners announced?

Winners are revealed in an exclusive announcement on digiday.com and in our daily newsletter. The exact date will be announced when the shortlist is announced.

Can I license the use of a program’s logo?

Yes. Our licensing program provides you with the opportunity to further the reach of your win through the use of our seal on your website, social media, email signatures and more. For more information on the options available, read more here. 

Can I sponsor an awards program?

Yes. To learn more about opportunities to sponsor an awards program, read more here. 

How can I nominate myself or someone else to be a juror?

We are always looking for diverse jurors who are senior to executive level with 10+ years in the industry respective to the awards program. To nominate yourself or another person to participate on our jury panels, please contact awards@digiday.com and/or fill out this form.

Are there any specs for sizzle reel uploads?

There is no min or max for video file size, but we ask that they be kept to two minutes or under. MP4 videos suggested.