Retailers are testing out reservation-like appointments

The reservation-to-shop trend is in full swing, and results have been mixed. While grocery chains like DeCicco & Sons have “received an overwhelmingly positive response from customers," other businesses that rely on heavy walk-in traffic, such as bakeries, haven't found them very useful.

Latest Stories

  • MAY 05, 2020

    Shopify positions itself as the coronavirus — and beyond — platform

    As the coronavirus upends consumer behavior, it presents a double-edged sword for Shopify, which powers the e-commerce sites of more than 1 million merchants. As more shopping takes place online while stores are closed, the digitally-native companies that run on Shopify could be well positioned to capture a large portion of this spending. But first, Shopify needs to make sure that these e-commerce companies, many of whom also have stores, survive the enormous hit to their offline sales.

  • MAY 04, 2020

    As problems mount, sellers find fewer avenues to communicate with Amazon

    Amazon is witnessing historic demand, and third-party sellers are noticing a wave of changes. For one, the platform's algorithms to crack down on bad behavior is causing adverse effects. And brands have been unable to find any way to directly communicate with Amazon. One top brand explained just how difficult it's been to sell on the Amazon platform.

  • MAY 01, 2020

    How wine seller Winc is building out its digital business to acquire new customers

    Longevity in the coming year will require “re-imagining at home consumption,” said COO Brian Smith, with restaurants and hospitality down at the moment. Here are some takeaways about how the wine brand has strategized in this current economic climate.

  • APR 30, 2020

    Amazon revenue is up, but the coronavirus will eat into its entire $4 billion profit

    Amazon's sales went up during the first quarter of this year, but so too did costs. This certainly has to do with the coronavirus -- as do the plans to re-invest all of its profits into the business. The company's latest earnings report shows that even the industry leaders have some cracks in the business.

  • APR 29, 2020

    Why Poshmark is launching a TikTok-like Stories feature

    Poshmark CEO Manish Chandra said Posh Stories, its version of the short video format, is expected to replicate the success that social shopping has achieved in markets like China.

  • APR 27, 2020

    The current crisis has big CPGs rethinking their DTC strategies

    With many businesses closed, CPG brands are seeming sales plummet. Indeed, Coke just reported that it saw a 25% sales volume drop earlier this month. As a result, many bigger brands are likely trying to rethink their digital strategies -- and are looking to adopt more direct-to-consumer programs.

  • APR 23, 2020

    As Amazon tries to tamp down on false claims and price gouging, some sellers say it’s going overboard

    Amazon has historically had difficulty keeping track of bad actors on the platform. Now, the company is having the opposite problem -- numerous brands are receiving automated alerts about issues they claim are false. For some, Amazon alleges price gouging. For others, it's about whether their FDA approved product is truly over-the-counter. For these sellers without a direct line to Amazon to appeal they're stuck with products suspended and sales dwindling.

  • APR 23, 2020

    How Google is trying to woo sellers away from Amazon

    Amazon's decision in March to temporarily stop accepting shipments of non-essential goods to its warehouses left many sellers in limbo. That presents a new opportunity for other marketplaces like eBay, Walmart, Target and Google to woo over dissatisfied sellers. Earlier this week, Google announced that it would be now making it free for merchants to sell their products on Google Shopping. Previously, merchants were charged on a cost-per-click basis.

  • APR 22, 2020

    DTC brands are partnering up to create communities (and save on customer acquisition costs)

    Growing coalitions between brands via community and content is one bet for them to survive. During the pandemic, they're "banding together to weather the storm."

  • APR 22, 2020

    ‘The aggregators will win’: Profitero’s Bryan Wiener and Sarah Hofstetter on the future of e-commerce

    Former ad exec Wiener said that with many brands, it’s not so much changing what they were doing but doing it faster. "It’s not going to be an evolutionary change, but revolutionary."

  • APR 21, 2020

    Grocery micro-fulfillment is getting a boost

    Micro-fulfillment solutions company Takeoff Technologies’ has seen a surge in grocery clients' orders. Chief business officer Curt Avallone explained how the company is solving the last mile problem and why major supermarket chains are getting on board with delivery.

  • APR 20, 2020

    How Minibar is handling the alcohol surge

    Minibar Delivery co-founder and CEO Lindsey Andrews spoke to Modern Retail about handling an unprecedented surge, hiring staff amid high order volume and what this spike means for the alcohol delivery industry. 

  • MAY 27, 2020

    For marketers, fraud-free campaigns put an accurate lens onto audience humanity

    As bot-driven fraud eats into budgets, marketers are placing a heightened focus on identifying the characteristics that account for authentic audience humanity.

Modern Retail+ Talks: How to Maintain Brand Loyalty During a Time of Tumult
Jun 4, 2020

Exclusively for Modern Retail+ members: Hear from Connie Matisse, Co-founder and CMO and Alex Matisse, Co-founder and CEO at East Fork Ceramics, on how to maintain brand loyalty during a time of tumult.