Amazon recently announced that it was cracking down on QAnon merchandise. Even if the company is truly shifting its approach to how it polices product listings, its ability to cut down on disinformation merchandise will be hamstrung by its own algorithms. As long as Amazon’s product recommendation algorithm takes a purely neutral approach — even to anti-vaccine or white nationalist products — it will continue to give them prominent slots in search results.
TikTok users are cashing in on affiliate marketing. #AmazonFinds TikTok is the successor to affiliate-focused recommendation publications like the New York Times-owned Wirecutter, where media companies earn their incomes by highlighting useful niche products. Except these TikTokers are building their product recommendation empires alone, without the backing of a legacy publication.
The ongoing alcohol delivery boom has prompted brands like Anheuser-Busch to move ad spend to platforms like Drizly and Minibar. In turn, Facebook is courting both platforms and brands to advertise their beverages to local 21-plus customers.
Amazon is getting rid of its Prime Pantry service. But, its death may be a signal of Amazon’s success breaking into the grocery industry. Now the company has gained a big enough foothold in the grocery business that it can streamline those early experiments that weren’t pulling their weight. And Pantry might prove to be the first in a series of future cuts.
"The genie is out of the bottle" for contactless transactions, said one analyst, as 2021 is set to help the method accelerate even more. After months of avoiding touching POS systems, experts say shoppers are increasingly on board to tap and go to pay for their goods in the age of coronavirus.
Shopify announced that it would be banning two online stores affiliated with President Donald Trump. Meanwhile, Stripe has reportedly stopped processing payments for the Trump campaign. Rarely do political calls for action extend to e-commerce marketplaces or software providers. But recent actions signal that may start to change.
Amazon just announced that it would buy 11 of its own cargo planes. The decision solidifies what many in the industry have long speculated: Amazon is starting to play a long game with its shipping network. “The fact that it purchased a plane is a very clear indication that it is there to remain, it’s a long-term commitment,” said one logistics expert.
While still a niche social marketing channel, Twitch is gradually being considered by more brands for digital activations. Following in the footsteps of gamer-friendly brands like Mtn Dew, Papa John's and Red Bull, hard seltzer brand White Claw recently began experimenting with virtual events for the platform's engaged users.
Amazon sellers are increasingly being wooed by VCs and acquirers. These new firms tend to use similar tricks for finding and optimizing products -- redesigning product pages, reshooting product photos, adding keywords and so on. Amazon’s third-party marketplace could well become crowded with increasingly indistinct, algorithmic winners, accelerating a trend that has already begun on the platform.
With the right video, any user -- and any brand -- can find themselves catapulted to viral fame overnight. But bigger companies figured out those same lessons -- and by crafting their own branded songs, leaning into self-parody and, in some cases, encouraging their employees to post on their behalf, retailers in 2020 finally learned how to use TikTok effectively.
Social selling just recently began to take off in the U.S., but the trend is quickly evolving to include everything from virtual cooking classes to artisan services. As marketplace Zazzle's investment in its Zazzle Live shows, demand for on-demand digital activities is beginning to stick.
Starting Dec. 15, Uber for Business' Vouchers program has new features aimed at retailers' marketing and customer service. The delivery service has expanded the program, which was originally focused on corporate ride compensation. The company hopes businesses will apply the Uber credit incentives to their customer service and marketing strategy.
Shipping delays are getting worse and worse for e-commerce businesses right now, and Etsy shops are no exception. In recent days, Etsy forums have been flooded with sellers looking for advice from one another on how to deal with shipping delays. "USPS delays are killing my plants and killing my business in turn," one seller said on Wednesday, writing that packages were often taking 10-14 days -- and sometimes up to four weeks -- to ship. As third-party sellers on a rapidly growing e-commerce platform, Etsy sellers only have so many options to try to address shipping delays.
A German startup called Razor bought out a seller’s three top-selling products. Razor is part of a growing ecosystem of Amazon seller acquisition companies, sometimes called seller “rollup” companies, that invest in successful Amazon products and pull them into a much larger Amazon product portfolio. Here’s a look at how this growing offshoot of Amazon commerce works.
Companies like Keyo, Grabango, Standard Cognition, Aifi, Zippin and Trigo have all worked on various types of cashierless technology. And despite Amazon’s tremendous power, these companies aren’t seeing their businesses shrink this year. If anything, having Amazon enter a new sector of the retail technology space seems to be a boost for the companies are already active in it.
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