Retailers

Retail sampling likely won’t be the same again

Many retailers and companies rely on people testing out their products. But with social distancing in place and many stores closed, that gets much more difficult. For some, it may mean sampling is completely off the table. For others, it means introducing new operations and safeguards that were never thought of before.

Latest Stories

  • MAY 27, 2020

    Cross-shopping is on the decline and grocers are trying to capitalize

    Most American shoppers are still “fearful to shop at a grocery store." The lack of delivery slots combined with a rising unemployment rate and shopping-related health risks, is resulting in a decline in cross-shopping. Grocery stores, as a result, are trying to focus more on marketing as one-stop shops. And they're seeing results too: average basket sizes have dramatically increased.

  • MAY 27, 2020

    Experiential retail will get a digital facelift in the post-coronavirus world

    When Nordstrom opened its New York City flagship last October, it was the epitome of experiential retail. Now, all of those experiential elements that were supposed to make the store a must-visit may deter customers. Retailers are having to rethink their experiential retail strategy, and what experiences will win over customers.

  • MAY 26, 2020

    The store of the future is coming this summer. Here’s what it looks like.

    Stores are slowly reopening, but they are about to look very different. Fewer people will be inside and the technology will be used to perform easy tasks. We took a look at all of the facets required to rebuild the retail experience. While some of it may look similar to before, a lot of thought is taking place. Come on in and take a look.

  • MAY 21, 2020

    Inside Clorox’s accelerating DTC strategy

    CPGs are currently in a mad dash to solidify their DTC strategies. Clorox has been building out its team for the last year and half. It's both launched new brands and focused on building out more direct sales strategies with older ones. The company's vp and general manager of DTC spoke with Modern Retail about the company's strategy, and how it's recently been accelerated.

  • MAY 21, 2020

    Grove Collaborative CEO Stuart Landesberg: A culture of expense discipline is key

    Grove Collaborative, during the height of the coronavirus pandemic, still had hand sanitizer in stock. Rather than use that as a customer acquisition tool, he prioritized existing customers for the items available. "We probably left a lot of money on the table by doing that, in the short term," CEO Stuart Landesberg said on the Modern Retail podcast. He discussed how he's approaching growth for his home supplies brand.

  • MAY 20, 2020

    Despite profit hit, Home Depot proves out its digital bets

    Home Depot saw a huge revenue spike this past quarter -- as well as many more customers utilize its digital offerings. This is a long time company for the home improvement retailer. It has spent many years bolstering its digital infrastructure but hadn't yet seen the fruits of those labors. We now see why the investment paid off.

  • MAY 20, 2020

    ‘We have to trust customers to do the right thing’: Suitsupply CEO Fokke de Jong on crafting a global reopening strategy

    "Obviously, it’s impossible to pin a garment at a six foot distance," said Suitsupply CEO Fokke de Jong. This prompted him to think outside the box by installing clear, free-standing partitions for fitting areas. But the overall strategy focuses on starting the shopper's journey before arriving at the store, including encouraging virtual co-browsing and fitting room reservations, to increase efficiency and reduce contact.

  • MAY 19, 2020

    Walmart’s logistics investments are paying off during the coronavirus outbreak

    Walmart has proven to be one of the retail winners over the last couple of months, as both its stores and its website drew strong sales. During its first quarter earnings on Tuesday, Walmart reported that total revenue was $10.7 billion, up 8.6% year-over-year. The past couple of months have shown just how far Walmart has come in building an e-commerce behemoth.

  • MAY 19, 2020

    How JCPenney’s e-commerce strategy ultimately faltered

    JCPenney was once an e-commerce leader. Then the department store made a series of strategic missteps. During its most recent quarterly earnings report, the company posted $3.4 billion in sales, an 8% decrease from the same period a year earlier. Meanwhile, the company owes $4 billion in debt. Now, it's filing for bankruptcy. How did JCPenney get here? Looking at its failed digital strategy helps illuminate some bigger systemic problems.

  • MAY 18, 2020

    Stores are building tools for shoppers that know what they want

    As stores re-open, the shoppers who are coming back are more likely to be on a mission. Many of the shoppers who are venturing out to the store are ones who are going to the store because they know what products they want to buy, but can't find it online. In order to cater to these shoppers, more retailers are rolling out tools to help them get in and out as quickly as possible.

  • MAY 14, 2020

    Coefficient Capital co-founder Franklin Isacson on investing in times of crisis

    Coefficient Capital co-founder Franklin Isacson describes himself as a cautious investor, especially in times of uncertainty like today, or the 2008 financial crisis. He also recognizes that now is a good time to invest. "The new funds that are being deployed over the next 24, 36 months are likely to be very good vintages, much like the '09 and '10 funds were excellent vintages," Isacson said on the Modern Retail Podcast.

  • MAY 13, 2020
    Q&A

    ‘Our DTC will always be tiny in comparison’: PepsiCo’s Gibu Thomas on the brand’s e-commerce strategy

    On Monday, PepsiCo announced the launch of two new websites through which shoppers can order products from its various portfolio of brands. The company's head of e-commerce, Gibu Thomas, spoke with ModernRetail about the company's e-commerce strategy.

  • MAY 27, 2020
    Sponsored

    For marketers, fraud-free campaigns put an accurate lens onto audience humanity

    As bot-driven fraud eats into budgets, marketers are placing a heightened focus on identifying the characteristics that account for authentic audience humanity.

Modern Retail+ Talks: How to Maintain Brand Loyalty During a Time of Tumult
Jun 4, 2020

Exclusively for Modern Retail+ members: Hear from Connie Matisse, Co-founder and CMO and Alex Matisse, Co-founder and CEO at East Fork Ceramics, on how to maintain brand loyalty during a time of tumult.

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