Retailers

Cat Person co-founder Jimmy Wu on how the pet supplies industry could be pandemic-proof

As existing commerce companies adapt to survive a global pandemic, Jimmy Wu actually launched one. His new company Cat Person sells cat food, toys, furniture and treats in a market that Wu sees as skewed toward dog owners. On the most recent episode of the Modern Retail Podcast, Wu talked about the pet food industry, launching a company during a pandemic and the overall DTC boom.

Latest Stories

  • JUN 05, 2020

    How East Fork Pottery maintains customer loyalty during a time of uncertainty

    Running a radical, mission-driven brand can be tricky. East Fork Pottery's Connie Matisse explained at this week's Modern Retail+ Talk the need to integrate values throughout business decision, and why "not everyone needs to be your customers." Consistently defining your company and what you stand for is integral in finding and retaining customers, she said.

  • JUN 05, 2020

    Everything you need to know about how the retail experience is about to change

    Modern Retail spent a week looking into all the changes needed for stores around the country to reopen. Much of it involves guesswork, because no one knows what shoppers will want in the next few months. Neither do we know if the coronavirus will have a second wave. Taking this all into account, here's a rundown of all the biggest changes on the horizon.

  • JUN 04, 2020

    ‘This year you won’t be buying DTC suitcases’: The Inside founder Christiane Lemieux on why home brands are seeing a boom

    Retail stores are slowly reopening, but The Inside founder Christiane Lemieux still thinks people will want to invest most in the place they're spending most of their time: the home. She joined the Modern Retail Podcast to discuss how she's leading her furniture brand and business lessons she's learned over the years. "What you will be doing is focusing your time and disposable spend on making your home into everything it should be," Lemieux said on the Modern Retail Podcast.

  • JUN 03, 2020

    How brands are tackling product development while remote

    Despite social distance restrictions being loosened in California, the timeline for Grove's San Francisco office return won’t be until “sometime after Labor Day," said CEO Stuart Landesburg. With pre-planned product launches being pushed back, the strategy to resume facility operations has proven tricky. While some members of the team are able to work remotely, others who need to test and devise new products are having difficulty doing their jobs. It's a problem felt by many brands.

  • JUN 02, 2020

    Dick’s Sporting Goods’ e-commerce investments paid off during store closures

    Dick's Sporting Goods has benefitted some from its product being in high demand. But the company also benefitted from investments it has previously made in its e-commerce business. Case in point, the company said during its first quarter earnings that online sales were up 110% during the quarter, thanks in large part to the rollout of a curbside pickup service in response to store closures.

  • JUN 02, 2020

    How the coronavirus changed the summer launch playbook

    As apparel retailers are set to re-open their stores, another question they've been grappling with over the past couple of months is exactly what new product or brand launches to move forward with. The way that retailers typically draw customers into store is with new product.  But many retailers are hesitant to increase their inventory levels when they have apparel that have been sitting in their stores that they need to clear.

  • JUN 02, 2020

    How virtual try-on tools are proving their worth to retailers

    Virtual try-ons quickly took the place of fitting rooms, and with many brands still strategizing reopenings, the solution has quickly become a growing part of the e-commerce offerings. For brands that heavily rely on help from store associates and customer test runs to make sales and minimize return rates, such as Lululemon, Deciem and Design Within Reach, providing virtual customer support is a long game.

  • JUN 01, 2020

    The pandemic has forced Nordstrom to invest more in its off-price e-commerce business

    Off-price retailers have historically ignored e-commerce, because their shoppers have proven that they still prefer visiting a store to search through piles of inventory in order to find a good deal. However, the coronavirus crisis has highlighted the shortcomings of that approach. Nordstrom's latest earnings highlights this strategic misstep.

  • JUN 01, 2020

    How Williams Sonoma’s digital bets made it a coronavirus winner

    Williams-Sonoma recorded e-commerce comps exceeding 31%. While the numbers are big, they're not terribly surprising. The home goods company has invested in digital programs for years -- beginning as far back as 1998. Now, those bets are paying off. What's more, Williams-Sonoma invested more in new digital tools when the coronavirus first hit. Compared to other big retailers, these results show when digital investment really pays off.

  • JUN 01, 2020

    Global green shoots: How retail around the world is beginning to re-emerge

    Global retail markets are beginning to reopen. The question remains whether consumers are ready to go back into public. With lockdown restrictions now being eased by some governments, small green shoots of recovery are beginning to emerge. Modern Retail and Glossy reporters took a (virtual) trip around the globe to see where shopping is beginning to restart and if shoppers are ready to spend money once again in the real world.

  • MAY 29, 2020

    Retail sampling likely won’t be the same again

    Many retailers and companies rely on people testing out their products. But with social distancing in place and many stores closed, that gets much more difficult. For some, it may mean sampling is completely off the table. For others, it means introducing new operations and safeguards that were never thought of before.

  • MAY 28, 2020

    How King Arthur’s digital strategy has evolved during the nationwide flour boom

    King Arthur's flour has been flying off the shelves -- both in grocery stores and digitally. The company has seen record website traffic and its DTC sales have doubled. To deal with this influx, the centuries-old flour brand has had to quickly adapt. Modern Retail spoke with its vp of marketing about how King Arthur's digital strategy has shifted and what the future of flour sales will look like.

  • JUL 09, 2020
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    Advertisers’ survey: What’s holding back your ad performance?

    Advertisers, from DTCs scrapping for share in a crackling at-home beauty market to seasoned retailers leaning into the quarantined consumer’s e-commerce surge, what’s changing about your campaign KPIs? How are you using data to make choices and effectively budget across channels? What’s working, what’s broken and how will you fix it? Take this survey and get the full results plus a $5 Starbucks gift card.

Modern Retail Virtual Forum
Aug 10–Aug 11, 2020

At the Modern Retail Virtual Forum, we’ll bring together senior retail marketers online to discuss the challenges they’re facing and the solutions they’re seeking in the era of smarter retail.

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