Not requiring customers to send back returned items can significantly improve customer satisfaction, even if it raises trust concerns.
Sections
Explore
Digiday Media
Not requiring customers to send back returned items can significantly improve customer satisfaction, even if it raises trust concerns.
As brands plan for 2026, they are determined to not have their growth initiatives upended by another year of macroeconomic uncertainty.
Many founders had to completely upend their business models in 2025 due to tariffs, resorting to production delays, raising prices and putting off hiring to save their businesses.
Valentine's Day is still expected to generate record sales, according to the NRF. So brands are competing for customers' attention through unique promotional stunts.
The quick rise of artificial intelligence-powered tools has reshaped retailers' process of selecting technology partners for anything from marketing to supply chain to merchandising.
In the era of viral Labubu unwrapping, mystery boxes are taking over feeds, and brands are jumping on the merchandising opportunity.
This week's Modern Retail Podcast examines the brand activations around Super Bowl LX.
Many founders had to completely upend their business models in 2025 due to tariffs, resorting to production delays, raising prices and putting off hiring to save their businesses.
This year, tariffs kicked in at their highest rate since the Great Depression, completely upending the retail industry. In turn, Modern Retail rounded up the biggest winners and losers of all the changes in tariff policy this year.
Secondhand gifts are shedding their stigma this holiday season as shoppers, squeezed by tariffs and inflation, turn to thrift stores and resale platforms for thoughtful, lower-cost presents.
TikTok’s new U.S. owners have gotten off to a rocky start, drawing scrutiny from brands.
After building up fast-growing e-commerce and advertising businesses, moving its stock to the Nasdaq, and — as of Tuesday — crossing $1 trillion in valuation, Walmart is starting to look a lot more like a big tech company.
Cori Voorhees, partner marketing manager, Adobe The start of a new year often brings a shift in focus for merchants. As the urgency of peak shopping season fades, teams turn their attention to how their systems and technology performed. It’s a moment to look beyond seasonal results and examine the infrastructure that supported them. Payments […]
Manscaped, a 10-year-old startup known for below-the-belt grooming tools, ran its first-ever Super Bowl ad on Sunday. It comes at an important inflection point for the brand.
Brands like Béis and Abercrombie are touching down at the Super Bowl with pop-ups offering everything from bingo to bar snacks.
It’s Super Bowl week, which means countless food and beverage brands are competing for stomach share. Here’s how brands like Oikos, Ritz, Diageo and more are showing up this week.
Amazon may soon outpace Walmart when it comes to total revenue.
Fitigues, a ’90s casualwear brand previously owned by Chico’s, is back after its founders reclaimed the IP and reopened stores.
Discover why retailers are adopting a unified incentives marketing strategy to cut discounting, strengthen loyalty and drive long-term growth.
