Store associates at Kohl's retail locations in Leominster, Massachusetts; Washington, Missouri and Eau Claire, Wisconsin confirmed over the phone that those particular stores are no longer accepting Amazon returns.
For better-for-you food and beverage brands, one of the most pressing issues cited at Expo West was the need to innovate, while also keeping price points accessible.
This year's first installment of the Modern Retail Index ranks retailers based on their e-commerce experience strategies, including features like product reviews, ease of checkout and use of emerging technologies. The Index examines retailers within five cohorts — big box, dollar and off-price stores, drugstores, home goods, specialty retail — to understand which cohorts, and which retailers within those cohorts, are excelling at e-commerce and why.
Companies like Caraway are leaning into the concerns around microplastics in cookware with more marketing campaigns and customer education.
As Amazon ramps up its focus on artificial intelligence-powered shopping, sellers on the company’s sprawling marketplace are exploring how best to optimize their content while navigating the uncertainties that come with emerging technology.
In this edition of the Modern Retail+ Research Briefing, we unpack insights from a recent report from vision AI platform Everseen about AI’s evolving role in retail operations and shopper interactions.
More consumers are voting with their wallets this year, as boycotts against Target, Amazon and more are underway. It could add to a potent concoction of challenges for brands and retailers already on thin ice.
In our annual series, the Modern Retail Vanguard, we’re highlighting 15 people who exemplify the skills needed to succeed in today’s retail environment across three categories: operations, marketing and technology. These are the people who, behind the scenes, helped companies grow amid an uncertain retail environment.
In an earnings call with investors early Tuesday morning, Best Buy executives gave a detailed look at how they expect new tariffs from President Donald Trump enacted overnight will impact their business.
Affiliate marketing is nothing new, but a rising startup in the space, ShopMy, is angling to be the go-to platform for brands and creators, when it comes to influencer monetization.
Jennifer Baker, senior director of demand generation, Gladly Artificial intelligence is rapidly transforming customer service. By the end of this year, 80% of customer service and support operations will apply some form of generative AI to improve efficiency, enhance customer interactions and drive upsell opportunities. While AI presents immense potential, its success depends on thoughtful […]
M.M.LaFleur is among the first to launch a branded Substack newsletter, moving away from a traditional blog to leverage Substack’s engagement tools and discovery features amid a growing trend of brand-led newsletters.
Best Buy plans to launch a program allowing influencers and creators to build their own branded digital storefronts on the retailer’s website this spring, its CEO Corie Barry said on the company’s fourth-quarter earnings call last week.
Best Buy CEO Corie Barry said the company sees this year as a pivotal one for its advertising business, as well as a soon-to-launch U.S. marketplace.
Cocoa bean prices have been at an all-time high in the past year, and chocolate makers have been forced to adapt by working more closely with suppliers and finding other operational efficiencies.
Ear piercing studio Rowan is ramping up its physical retail footprint to better cater to a growing range of customers, from young children and teenagers to people in their 70s and 80s.
Brick-and-mortar retailers have historically relied on outdated technologies, while their e-commerce counterparts have adopted more modern solutions. In-store systems continue to be isolated from digital commerce solutions, likely contributing to only 6% of companies saying they deliver very consistent omnichannel purchasing experiences. Current setups and solutions leave retailers disconnected and with a fragmented experience across […]
