In 2023, PetSmart began shipping some of its orders from the stores themselves instead of its seven distribution centers. Just two years later, 90% of PetSmart's shipped orders placed online or through automatic, scheduled deliveries are now fulfilled from its 1,600-plus stores.
After months of whiplash, executives say they are done trying to figure out which countries will be immune to tariffs and are just focused on building an overall diversified supply chain.
The second installment of the Modern Retail Index ranks retailers based on their e-commerce fulfillment strategies. That includes features like product accessibility through expedited shipping and delivery, post-purchase modifications and tracking, ease of online returns, and online payment options.
Oura is debuting on QVC as it looks to market its holistic health monitoring tools with its mostly-female viewership.
AliExpress is rolling out new programming and tools to try and woo more U.S. merchants.
The Honey Pot's Bea Dixon joined the Modern Retail Podcast to talk about what her company's been up to since selling a majority stake to Compass Diversified last year, and how the feminine care space overall has evolved.
With chains like Total Wine & More and ABC Fine Wine & Spirits embracing hemp THC beverages, brands gear up for a busy season kicking off this 4/20.
In our annual series, the Modern Retail Vanguard, we’re highlighting 15 people who exemplify the skills needed to succeed in today’s retail environment across three categories: operations, marketing and technology. These are the people who, behind the scenes, helped companies grow amid an uncertain retail environment.
As TikTok barrels closer to a U.S. ban, American brands aren’t waiting around to find out how it ends. Instead, they’re taking their businesses abroad.
Companies like Wayfair and ThredUp are experimenting with visual search as a way to help users find more specific products.
Bradley Keefer, CRO, Keen Decision Systems The current economic outlook is uncertain, with consumer confidence declining, egg prices climbing and new tariffs in place. Meanwhile, supply chain disruptions caused by understaffing and trade war implications pose broader risks to the global economy. With so much turmoil, long-term marketing budgets pose a challenge for retailers. To […]
In a post-Kroger world, Albertsons’ ad business is a big priority for the company’s growth. In an interview with Modern Retail, its media and measurement executive talked about how the company is positioning itself with brands trying to better understand their customers.
Nordstrom Media Network has worked with more than 100 brands on creative campaigns that aim to differentiate with in-store experiences.
Liquid Death says it’s entering the healthy soda wars with a unique take: classic flavors made with healthy ingredients, but in a way that incorporates its unorthodox branding.
Halara, the fast-fashion brand known for its TikTok-viral activewear, has launched a new loyalty program, the Halara Circle, which gives customers free products in exchange for their honest opinions.
After months of whiplash, executives say they are done trying to figure out which countries will be immune to tariffs and are just focused on building an overall diversified supply chain.
Jennifer Baker, senior director of demand generation, Gladly Artificial intelligence is rapidly transforming customer service. By the end of this year, 80% of customer service and support operations will apply some form of generative AI to improve efficiency, enhance customer interactions and drive upsell opportunities. While AI presents immense potential, its success depends on thoughtful […]
