Anna Hensel

Anna Hensel is the executive editor at Modern Retail. Send her tips and story ideas at anna@modernretail.co.

Anna Hensel

Anna Hensel is the executive editor at Modern Retail. Send her tips and story ideas at anna@modernretail.co.

Retailers

As it transforms into an e-commerce company, Food52 revamps its customer service approach

January 16, 2020

New DTC toolkit

‘People don’t recognize all the work you’re doing’: Confessions of a customer service worker at a DTC startup

January 15, 2020

Retailers

After years of hype, RFID is still struggling to catch on in retail

January 14, 2020

New DTC toolkit

Casper’s IPO filing, annotated

January 10, 2020

Retailers

‘Drove themselves into a brick wall’: Forever 21 is hoping e-commerce will drive its turnaround

January 09, 2020

Global Retail

‘The last untapped retail behemoth’: India is the next battleground for Walmart and Amazon

January 08, 2020

Retailers

In effort to boost retention, e-commerce startups are selling access to events and content

January 07, 2020

Member Exclusive

The slow death of the salaried retail job

January 06, 2020

Retailers

As CCPA takes effect, retailers are adopting a wait-and-see approach to their loyalty programs

January 03, 2020

Store of the Future

These startups are racing to help retailers create their own version of Amazon Go stores

December 30, 2019

Q&A

Forerunner Ventures’ Eurie Kim: You’re not going to get clarity at an early stage startup

December 27, 2019

New DTC toolkit

‘Costs just became unsustainable’: The year Facebook fell out of favor with DTC brands

December 24, 2019

Retailers

In 2020, expect a shakeout in the clothing rental market

December 24, 2019

Retailers

‘A solution for nothing’: EBay faces fresh competition from secondhand marketplaces

December 20, 2019

Member Exclusive

Explainer: How Amazon’s massive logistics network works

December 18, 2019

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Anna Hensel

Anna Hensel

As it transforms into an e-commerce company, Food52 revamps its customer service approach

‘People don’t recognize all the work you’re doing’: Confessions of a customer service worker at a DTC startup

After years of hype, RFID is still struggling to catch on in retail

Casper’s IPO filing, annotated

‘Drove themselves into a brick wall’: Forever 21 is hoping e-commerce will drive its turnaround

‘The last untapped retail behemoth’: India is the next battleground for Walmart and Amazon

In effort to boost retention, e-commerce startups are selling access to events and content

The slow death of the salaried retail job

As CCPA takes effect, retailers are adopting a wait-and-see approach to their loyalty programs

These startups are racing to help retailers create their own version of Amazon Go stores

Forerunner Ventures’ Eurie Kim: You’re not going to get clarity at an early stage startup

‘Costs just became unsustainable’: The year Facebook fell out of favor with DTC brands

In 2020, expect a shakeout in the clothing rental market

‘A solution for nothing’: EBay faces fresh competition from secondhand marketplaces

Explainer: How Amazon’s massive logistics network works

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Anna Hensel

Anna Hensel

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