Surreal cuisine: Why investors and entrepreneurs are intrigued by ghost kitchens

A new type of restaurant is becoming popular, and you can't sit down in it. Called "ghost kitchens," these delivery only establishments are catching entrepreneurs' eyes and investors' capital.

Top Stories Jan 17

As Amazon lifts FedEx shipping ban, questions about reliability and logistics remain

During the Holiday season, Amazon abruptly announced that it wouldn't let merchants use FedEx to fulfill Prime orders. Now, the e-commerce giant has made an about face and let the parcel service back in. What's behind these moves is a complicated ecosystem of logistics competition and customer expectations.

As it transforms into an e-commerce company, Food52 revamps its customer service approach

After starting as a media company, Food52 is transforming into a commerce company -- and learning the ropes for dealing with customer service hurdles.

Ro's Will Flaherty: TV advertising gives you legitimacy

"We really realized that we had built a platform that could treat and serve far greater needs than just that one condition area," said Will Flaherty, VP of growth at Ro.

Other news to know

  • Gap is scraping plans to spin off Old Navy. Robert Fisher, Gap Inc.’s interim president and CEO said in a statement that by preparing to turn Old Navy into a separate company, “we have learned a lot and intend to operate Gap Inc. in a more rigorous and transformational manner that empowers our growth brands.” Gap initially announced plans to spin off Old Navy last February.
  • Lego has a new target customer: adults who are looking for activities and products to help them destress. The Washington Post reports that Lego is releasing a “Friends” themed kit, among other products, that are designed to appeal to Gen X and millennials.
  • Bose is closing all of its stores in North America, Europe, Japan, and Australia, attributing a decline in foot traffic to people buying more of its products online. Hundreds of employees will be laid off, but the headphones brand declined to say exactly how many.
119
Number of stores Bose is closing
Latest Stories
'People don't recognize all the work you're doing': Confessions of a customer service worker at a DTC startup

'People don't recognize all the work you're doing': Confessions of a customer service worker at a DTC startup

Customer service workers at direct-to-consumer startups are increasingly speaking out about being overworked and feeling undervalued. Here an employee who does customer service work at a startup candidly describes what her workday is like.

At NRF, Alibaba pitches itself as the anti-Amazon

Alibaba is making a big push to U.S. retailers. While much of its pitch is focused on entering the large Chinese market, Alibaba is also making one thing crystal clear: It is not Amazon has no plans to become like it. At a recent panel with Allbirds, the e-commerce company talked about this. Christina Fontana, Alibaba's Tmall's head of fashion and luxury, said the company is "building technology platforms and services that allow brands to speak directly to their consumers." She highlighted the data the company shares with companies selling on the platform, as well as the various opportunities to promote products -- be it via live-streaming or during events like Singles Day. Her pitch was clear: China is "the largest retail market in the world," she said, and Alibaba is an obvious way to access that population. It currently exceeds 755 million active users.

Staying relevant in a fast-paced industry: A health and beauty company's guide
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Staying relevant in a fast-paced industry: A health and beauty company's guide

A growing number of health and beauty brands are turning to cloud-based systems that can handle customer, financial and inventory data across all processes, from production to payment.

After years of hype, RFID is still struggling to catch on in retail

After years of hype, RFID is still struggling to catch on in retail

Once heralded as an integral part of the store of the future, RFID tags have never gotten widespread adoption as the cost of deployment and tech hurdles have remain stubbornly high.

Why Starbucks will never get rid of human labor

Starbucks is investing in new technology to make ordering and pickup faster. But, the company maintains that it's not trying to eliminate the need for human help. At a recent retail event, the coffee giant's president and CEO, Kevin Johnson, explained why.

Robots are changing retail, but not where you can see them

Robots are changing retail, but not where you can see them

Robotics has been considered a disruptor for years now. But we haven't quite seen how the automated technology will transform the retail industry. While a number of well-funded robotics startups crash and burn, a few others operating in the background have shown a growing demand for retail robotics.

Casper's IPO filing, annotated

A darling of the direct-to-consumer world is finally going public. Casper filed its long-awaited S-1 on Friday, almost a year after rumors first broke that the mattress brand had hired underwriters.

Omnichannel now: A guide to five retail opportunities driving the unified customer experience
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Omnichannel now: A guide to five retail opportunities driving the unified customer experience

The days of the linear purchasing path are over — and retailers must implement a seamless, omnichannel approach in order to keep up.

'A mishmash of products': What went wrong at Pier 1 Imports

Pier 1 is planning on shutting down nearly half of its stores. It's a drastic measure for a floundering retail brand. How did it get here? Due to years of ignoring the competitive landscape and being unable to rebuild a modern brand.

Modern Retail Summit
Apr 20–Apr 22, 2020

At the Modern Retail Summit, we’ll bring together hundreds of senior retail marketers to discuss the challenges they’re facing and the solutions they’re seeking in the era of smarter retail.

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