David’s Bridal is investing more heavily in creators as part of a broader push to modernize the business.
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David’s Bridal is investing more heavily in creators as part of a broader push to modernize the business.
Dame is refunding customers who paid its “Trump Tariff Surcharge” last year, becoming one of the first brands to proactively return money tied to President Donald Trump’s now-invalidated tariffs.
Many Amazon sellers and online brands say they won’t cut prices despite the Supreme Court ruling that struck down Trump’s tariffs.
Lowe's is using AI to improve the mulch-buying process -- a critical piece of spring sales for the home improvement retailer. Through a new AI-powered feature called "Mulch Me Now," Lowe's Mylow AI assistant will help customers calculate how much mulch they need.
Sam's Club is beginning to add videos with "expert reviews" to product pages for brands wanting to boost credibility and engagement.
This week's episode of the Modern Retail Podcast digs into the debate around electronic shelf labels.
Overall, agencies’ top concerns this year are client spending and the effects of AI. Thirty-eight percent of agency professionals anticipated that the biggest challenge the agency industry will face in 2026 is reduced client budgets, while 38% said the same about the effects of AI. That’s according to a Modern Retail+ Research survey conducted in the fourth quarter of 2025 among 62 agency professionals.
Dame is refunding customers who paid its “Trump Tariff Surcharge” last year, becoming one of the first brands to proactively return money tied to President Donald Trump’s now-invalidated tariffs.
Many Amazon sellers and online brands say they won’t cut prices despite the Supreme Court ruling that struck down Trump’s tariffs.
Shoe brands, which are out billions of dollars from U.S.-imposed duties, are trying to find their footing after recent tariffs whiplash.
After seeing success with its Gen Z strategy in North America, Coach is now scaling that approach internationally.
In an interview with Modern Retail, E.l.f. Beauty’s chief digital officer, Ekta Chopra, shared the four pillars that guide the beauty brand’s approach to AI implementation.
The humble e-commerce site is getting a major upgrade at Lowe’s. The company is expanding a feature that uses customer data to personalize its website and, essentially, hopes that all customers will have a personalized website by the end of 2026.
DoorDash is expanding beyond food delivery into retail and apparel partnerships. Mike Goldblatt, DoorDash’s VP of enterprise sales and business development for grocery and retail, says the expansion is a natural extension of the company’s original vision.
Puma is diving headfirst into artificial intelligence, a few years after it launched a Roblox experience and tested out NFTs. Here’s how it’s using AI to power everything from a store concierge to football jerseys.
For years, the business case for customer experience was defensive: keep costs down, handle volume and prevent complaints from going viral. CX teams existed to contain damage, not create value. That framing is collapsing — and the retailers leading the shift aren’t just running their support operations more efficiently. They’re redefining the function of CX. […]
For its latest campaign, Boston-based baseball cap brand ’47 taped five different “vignettes” to show how people from artists to fishermen are wearing their hats abroad.
Portland Leather Goods saw its first six-figure day on TikTok Shop after a week of affiliate contests to drive videos.
OpenAI’s ads manager — which is still in testing — bears a passing resemblance to Google’s own, according to a video of the dashboard that Digiday reviewed. Whether the functionality follows is another matter.
Five years after launching in Los Angeles, Goop Kitchen is coming to New York City with three locations this year. The company is hoping to bring its food-as-medicine concept to the masses.
The housing market, alongside the pressure of inflation, fluctuating tariff policies and other financial situations such as being crushed with hundreds of millions in debt, has resulted in bankruptcy, closures or acquisitions for many prominent home chains. Most recently, Bed Bath & Beyond Inc. announced it was acquiring The Container Store.
This Unpacked guide, sponsored by SheerID, explores how loyalty is no longer earned through rewards alone; it’s built through relevance, transparency and sustained commitment to understanding customers over time. Shifts in consumer behavior — specifically the desire for data privacy and instant, personalized recognition — and AI’s acceleration of the buying process are making traditional […]
