Online merchants say Amazon’s “Buy for Me” AI tool listed their products without permission, forcing them to opt out after the fact and raising concerns about brand control, customer trust and the impact of AI on shopping.
Many founders had to completely upend their business models in 2025 due to tariffs, resorting to production delays, raising prices and putting off hiring to save their businesses.
This year, tariffs kicked in at their highest rate since the Great Depression, completely upending the retail industry. In turn, Modern Retail rounded up the biggest winners and losers of all the changes in tariff policy this year.
AI adoption among marketers has almost doubled in the last three years, but optimized workflow integration has lagged behind. And marketers still struggle with technical integrations of agents and AI search strategies. AI search is reducing referral traffic through zero-click. Modern Retail’s annual AI report looks at different strategies to overcome future AI obstacles.
Daily Harvest has kicked off the new year with a series of changes designed to make it easier for its products to fit into people's daily lives, such as by dropping its subscription requirement.
The partnership connects Walmart customer purchase data with Meta’s raft of influencers (via Instagram) to empower Creo to help brands identify potential creator partners.
As retailers and tech giants race to build AI shopping agents, 2026 is shaping up as a pivotal year to see whether consumers embrace these tools — or whether hype outpaces real-world adoption.
Many founders had to completely upend their business models in 2025 due to tariffs, resorting to production delays, raising prices and putting off hiring to save their businesses.
This year, tariffs kicked in at their highest rate since the Great Depression, completely upending the retail industry. In turn, Modern Retail rounded up the biggest winners and losers of all the changes in tariff policy this year.
Secondhand gifts are shedding their stigma this holiday season as shoppers, squeezed by tariffs and inflation, turn to thrift stores and resale platforms for thoughtful, lower-cost presents.
2025 showed that more shoppers were eager and willing to start their shopping journeys on AI engines like ChatGPT and Perplexity. Now, 2026 will be the year that proves whether shoppers have gotten comfortable enough with the technology to click “buy” within these AI platforms.
Shopify just wrapped up its strongest year since 2021, with record sales growth, major enterprise brand wins and an OpenAI partnership positioning the company as core infrastructure for AI-driven shopping.
Ask a dozen marketers, and some will say the customer journey has, in turn, collapsed, condensed, lengthened, looped, died and been born anew. What’s not up for debate is that it has fundamentally changed. That’s what Global CMO of Assembly Bria Bryant helped unpack when we met for a morning of shopping and shop talk. […]
In 2026, retailers like Kroger and CVS are planning to install more screens in more stores to display advertising and other content — an evolution of what has historically been limited to small experiments.
As major food manufacturers hop on the high-protein bandwagon, consumers are beginning to question the need for protein in so many products.
Big workout pants, fiber and thrifting are just some of the trends that will dominate 2026, Modern Retail predicts in its annual In/Out list.
Once limited to prestige brands, skinification is becoming table stakes across personal care aisles as people look for ingredient-specific solutions.
Pharmacy sales are shifting from in-store to delivery and other platforms amid broader disruption in the U.S. pharmacy sector.
Many retailers are turning to AI in customer experience (CX) solutions to automate service, facilitate transactions and drive revenue. However, most are still falling behind when it comes to harnessing the full potential of AI. For instance, the telephone remains a preferred channel for many consumers, yet impersonal automation and long hold times continue to […]
