The humble e-commerce site is getting a major upgrade at Lowe’s. The company is expanding a feature that uses customer data to personalize its website and, essentially, hopes that all customers will have a personalized website by the end of 2026.
Dame is refunding customers who paid its “Trump Tariff Surcharge” last year, becoming one of the first brands to proactively return money tied to President Donald Trump’s now-invalidated tariffs.
Many Amazon sellers and online brands say they won’t cut prices despite the Supreme Court ruling that struck down Trump’s tariffs.
OpenAI's pivot away from Instant Checkout within ChatGPT underscores that shoppers simply aren't ready to hand off the checkout experience to an AI agent. Modern Retail examines what went wrong and what retailers are pivoting to next.
Wayfair chief marketing officer Paul Toms spoke with Modern Retail about his philosophy when it comes to AI usage: “I actually find in retail folks are very hesitant."
Amazon is planning to move Prime Day to June from its usual July slot this year, shaking up the timing of a sales event many brands rely on.
Anu Narayanan, president of women's and home at Anthropologie, spoke at Shoptalk Spring about how the brand takes calculated risks in merchandising, from adding footwear to stores to launching a "Love Story"-inspired section on its site.
Dame is refunding customers who paid its “Trump Tariff Surcharge” last year, becoming one of the first brands to proactively return money tied to President Donald Trump’s now-invalidated tariffs.
Many Amazon sellers and online brands say they won’t cut prices despite the Supreme Court ruling that struck down Trump’s tariffs.
Shoe brands, which are out billions of dollars from U.S.-imposed duties, are trying to find their footing after recent tariffs whiplash.
TikTok Shop logged more than 103 billion U.S. searches with e-commerce intent in 2025, while total transaction volume rose nearly 80% year over year.
The water-tumbler boom of the last few years is beginning to fade, leaving brands like Stanley in search of new growth areas.
As vp of customer marketing and loyalty for Lowe’s, Amanda Bailey has been able to bring her experience from hospitality and luxury fashion to create what she calls a new loyalty “ecosystem” for the retailer catering to both pro customers and homeowners.
Modern Retail spoke with Chandhu Nair, svp of data, AI and innovation at Lowe’s, about how the company makes decisions on whether to build and invest in new AI features, and how he is looking to fight the issue of “AI sprawl.”
During its latest quarterly earnings report on Thursday, Alibaba disclosed aggressive growth goals for its AI and cloud computing divisions as it seeks to maintain its dominance in the agentic AI era.
Justin Jefferson, vp of strategy and insights, Keen Decision Systems The honeymoon phase of retail media is over. After years of explosive, low-hanging-fruit growth, the channel has reached a high-stakes maturity. With retail media now commanding 22% of total media budgets, the pressure to deliver more than a decent ROAS has reached a breaking point. […]
Food and beverage brands face rising class-action lawsuits over nutrition claims such as calorie count, fiber and protein doses. The MAHA era has pushed brands to build a playbook on navigating these consumer protection filings.
Poshmark is rolling out its first major app redesign in 15 years, spotlighting sellers, AI-powered tools and personalized discovery to capitalize on demand for secondhand shopping.
Beyond Yoga has started investing more in men’s clothing when it comes to merchandising and marketing, its CMO told Modern Retail.
With a strong subscription business, Chewy’s next challenges are in AI updates and new categories. Here’s what the company disclosed during its fourth-quarter earnings on Wednesday.
Carson Caprara is thinking up to a decade ahead in his new role as Brooks Running’s chief product officer. “We want to start looking at our product [as] led by a brand and a consumer vision,” he said.
John Shapiro, Chief Product and Technology Officer, Lightspeed Commerce From November to the start of the new year, this season marks one of the busiest times for retailers around the globe — and one they prepare for months in advance. According to the National Retail Federation, 91% of consumers plan to celebrate the winter holidays, […]
