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How retailers are leaving money on the table by treating CX as a cost center

July 16, 2025

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Green thumbs and optimized storefronts: The garden retailers’ guide to capturing the next generation of plant parents

June 26, 2025

How Everlane navigated global tax complexity to scale smarter

June 12, 2025

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How retailers are leaving money on the table by treating CX as a cost center

June 06, 2025

Why retailers’ technologies should be connected from the product source to the store

June 06, 2025

How Boden’s commerce transformation unlocked cross-team agility and enhanced CX

May 28, 2025

Why the next era of social commerce relies on infrastructure, not influencers

May 13, 2025

How Revolve removed global checkout friction and unlocked growth

May 09, 2025

How scenario planning accounts for economic uncertainty

March 19, 2025

How AI-powered customer service preserves the human touch

March 10, 2025

Why retailers are reevaluating their in-store commerce solutions

February 18, 2025

TikTok’s role in commerce is growing as it drives more brand discovery

January 29, 2025

Brands are expanding product offerings and unlocking revenue with streamlined cross-selling

December 05, 2024

How composable commerce delivers the modern e-commerce experience brands and retailers need

December 04, 2024

How retailers are reducing returns — post-holiday and year-round

December 03, 2024

How department stores are closing the gap between CX and inventory mix

November 18, 2024

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Modern Retail+ Research: How Lalo, Caraway and Boll & Branch adapted to 2025’s unpredictable start

This month, Modern Retail brought together executives from Lalo, Caraway and Boll & Branch for a focus group to discuss how they're planning for the second half of the year.

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