Live session: How NewAge uses AI across the customer journey

Every retailer is being told that AI will transform the customer experience. But very few have seen an AI agent deployment up close — what is automated first, what breaks in production and what changes once agents handle live inbound and outbound calls.

Join Mia D’Antonio, account director at ElevenLabs, Gillian O’Brien, retail product marketing lead at ElevenLabs, and Evan Hamilton, senior director of customer experience at NewAge Products, on Thursday, Nov. 12 at 2 p.m. ET, as they discuss how the e-commerce home solutions company runs voice agents across inbound support and outbound outreach. 

This conversation will go inside a live agent deployment to examine the behind the scenes of running AI in production and what it takes to scale into peak season.

Register for this webinar to learn about:

• How NewAge’s inbound agent began deflecting routine support calls shortly after launch
• How outbound agents keep customers informed at key moments in the order journey
• What retail teams underestimate about AI to human handoffs 
• How NewAge’s evaluation moved fast, including production-grade demos and an aggressive launch timeline that held

Sponsored by ElevenLabs