With the growth of e-commerce, retailers are facing greater challenges with online returns — from increased logistics costs due to inflation to higher return rates as more shopping goes online. As for shoppers, they continue to expect online returns that are easy and free.
These challenges are also opportunities for retailers, as consumers increasingly gravitate to in-person, box-free returns. By providing more convenient returns options, retailers are cutting costs, opening new revenue streams and improving customer experience while boosting lifetime value and sustainability.
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Sponsored by: Happy Returns