Store of the Future

Wayfair defines its offline strategy as it pushes into permanent retail

Wayfair is launching a permanent retail store to help drive traffic to its e-commerce platform.

Latest Stories

  • MAR 06, 2019

    As competition heats up, retailers focus on implementing ship-from-store capabilities

    Kohl's is equipping more of its stores with enhanced ship-from-store capabilities, as it seeks one more way to one-up its competitors.

  • JUL 17, 2019

    Moving from transactional to conversational: The newest trend in customer support

    People are accustomed to instant replies through messaging apps, email and social media. In today’s omnichannel world, any effective customer service strategy must account for the sprawling variety of support channels that are now available to their consumers.

Modern Retail Awards
Aug 16, 2019

Recognizing the companies and campaigns modernizing retail in the digital age.

Register Now