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Starbucks is looking to customer insights and startups to help evolve its store strategy.
Blue Bottle and Mercedes-Benz Stadium in Atlanta are two of the most recent facilities to announce that they'll either be going completely cashless or are starting to test it out.
Wayfair is launching a permanent retail store to help drive traffic to its e-commerce platform.
Kohl's is equipping more of its stores with enhanced ship-from-store capabilities, as it seeks one more way to one-up its competitors.
People are accustomed to instant replies through messaging apps, email and social media. In today’s omnichannel world, any effective customer service strategy must account for the sprawling variety of support channels that are now available to their consumers.
The Wall Street Journal reported this week that Amazon's Brand Accelerator program includes a clause that grants the company the right to purchase any brand it works with for a set price. Essentially, what this means is that Amazon agrees to provide resources to help a business's sales, but it can – at a moment's notice – decide to purchase the brand and bring the entire operation in-house. According to the report, the purchase price is often only $10,000. This leaves small Amazon-focused businesses in a bind: Should they sign up and get help scaling, likely boosting sales quite a bit, while risking losing that brand if Amazon buys the brand?
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