Store of the Future

Retailers are trying to develop frameworks for reopening safely

Some of the big owners of retail space have announced their reopening plans. They involved newly-crafted protocols that have never been tested before. While other retailers are taking it slowly, all are trying their best craft a proper reopening strategy. Here's a look at how some are working together and what it takes to develop a true list of best practices.

Latest Stories

  • APR 23, 2020

    Target’s profits warning casts a dark shadow on other retailers

    Target's CEO just warned that this Q1 will bring lower profits than expected. While not surprising, it does paint a bleak picture for other retailers in similar situation. Companies big and small have had to shift their program online. If Target is having difficult making the economics work, it's going to be much worse for others.

  • APR 15, 2020

    To deal with online demand, Whole Foods turns physical locations into ‘dark stores’

    Whole Foods just announced that it was closing one of its popular Manhattan locations to handle only digital orders for the time being. It highlights the crunch even the most prepare retailers are facing. But once things begin to normalize, all grocery players are going to have to re-think and re-invest to better handle online fulfillment.

  • APR 14, 2020

    How coronavirus could accelerate retailers’ robot deployments

    Essential retailers' workforces are under a lot of strain right now, as they are being forced to keep up with unprecedented demand, while at the same time many of their employees may be calling out sick. As a result, relying on robots to complete more in-store tasks is starting to look more and more attractive to retailers. Before the coronavirus pandemic, retailers including Walmart and Giant Eagle were starting to test out using robots in their stores for tasks like unloading pallets of inventory and scanning shelves to get a count of inventory. Now, that trend will likely accelerate.

  • MAR 31, 2020

    ‘I’m terrified’: Confessions of an Instacart worker on strike

    I’m not working today. I have bad anxiety, and have increasingly become more terrified of killing someone’s grandma. I’m not as worried about getting sick myself, so grocery shopping for me has become awful. Even before the strike, I’d been cutting back on work. Thankfully my rent is paid through April, but I’m terrified of falling behind on bills.

  • MAR 30, 2020

    The future of toy stores isn’t in selling you toys

    Toy stores haven't fared well over the last century. But a new crop of retailer are trying to rethink the entire category — and make it less of a toy store and more of an experience. Will it work?

  • MAR 20, 2020

    ‘Like the worst holiday rush’: The coronavirus outbreak has transformed frontline retail workers’ jobs

    As other types of retail businesses have temporarily closed their stores in the wake of the coronavirus outbreak, grocery store workers and employees at big-box chains like Target and Walmart have found that their jobs have become more critical than ever before. Shoppers are flooding their stores looking for toilet paper, hand sanitizer and to stock up on two weeks worth of groceries. That leaves workers scrambling to fulfill order pick-ups and make sure the stocks are shelved before the stores are opened, coming in earlier than usual to unload extra trucks, and struggling to keep up with more frequent cleanings that have been ordered by corporate offices.

  • MAR 13, 2020

    Neighborhood Goods launches dashboard to help brands analyze store data

    This week, Neighborhood Goods opened its third location in Austin, Texas. With it, the company is also offering brands a new digital dashboard to better understand store analytics. As more physical retail concepts become popular with digital brands, the ability to analyze and contextualize real-time data is increasingly becoming table stakes.

  • MAR 11, 2020

    How the coronavirus is affecting mall traffic

    Some malls are even experiencing a jump in visitors' as the coronavirus spreads across the country.

  • FEB 24, 2020

    ‘The modern Goodwill’: How ThredUp positioned itself as the struggling retailer’s resale partner-in-crime

    ThredUp just announced a new partnership with Gap that would let customers consign their old clothes. It shows the secondhand clothing platform staking it claim as a helpful brand partner for traditional retailers looking for a refresh.

  • FEB 20, 2020

    Studs CEO Anna Harman: DTC-only businesses pivot back into retail as a growth mechanism

    "We really thought the opportunity was to combine healthy and safe needle piercing with really accessibly priced, fun jewelry in an environment that the customer was excited to spend time in," Harman said.

  • FEB 10, 2020

    Why strip malls are becoming more popular among retailers

    Strip malls are starting to get a second look from some retailers who have historically ignored them. Last week, both Macy's and Sephora announced that they would seek to open more stores in strip malls in the coming years. Last year, supplements brand GNC announced plans to close 700 of its mall-based stores, and instead focus on its stores in strip malls, which were reporting "relatively stable" store comps.

  • FEB 07, 2020

    Why Staples is opening a co-working space

    Staples is launching Staples Connect, a concept store that will include spaces for co-working, podcast recording and events. The office supply chain said the format, which initially announced it last April, will debut in six Boston area Connect locations, and is “built around the ever-evolving needs of the retail customer.” 

  • JUL 09, 2020
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    Advertisers’ survey: What’s holding back your ad performance?

    Advertisers, from DTCs scrapping for share in a crackling at-home beauty market to seasoned retailers leaning into the quarantined consumer’s e-commerce surge, what’s changing about your campaign KPIs? How are you using data to make choices and effectively budget across channels? What’s working, what’s broken and how will you fix it? Take this survey and get the full results plus a $5 Starbucks gift card.

Modern Retail Virtual Forum
Aug 10–Aug 11, 2020

At the Modern Retail Virtual Forum, we’ll bring together senior retail marketers online to discuss the challenges they’re facing and the solutions they’re seeking in the era of smarter retail.

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