Store of the Future

Wayfair defines its offline strategy as it pushes into permanent retail

Wayfair is launching a permanent retail store to help drive traffic to its e-commerce platform.

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    As competition heats up, retailers focus on implementing ship-from-store capabilities

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    Moving from transactional to conversational: The newest trend in customer support

    People are accustomed to instant replies through messaging apps, email and social media. In today’s omnichannel world, any effective customer service strategy must account for the sprawling variety of support channels that are now available to their consumers.

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