Retail Revolution

‘A mishmash of products’: What went wrong at Pier 1 Imports

Pier 1 is planning on shutting down nearly half of its stores. It's a drastic measure for a floundering retail brand. How did it get here? Due to years of ignoring the competitive landscape and being unable to rebuild a modern brand.

Latest Stories

  • DEC 24, 2019

    In 2020, expect a shakeout in the clothing rental market

    This year, a number of brick-and-mortar retailers announced that they were piloting clothing rental services. Now, the big question in 2020 is how many of them will survive. Most of these new rental services are structured as a monthly subscription, and the hope is that these services prove to be a profitable, recurring revenue stream for brick-and-mortar retailers. But that recurring revenue stream doesn't come easily.

  • DEC 23, 2019

    Looking for a turnaround, Rite Aid is hitting some obstacles

    Rite Aid posted a solid earnings report and its stock is skyrocketing. But it faces a long road ahead to turnaround its ailing business. Meanwhile, bigger competitors like Walgreens are facing similar headwinds, indicating that traditional pharmacies are in a bit of a rut.

  • DEC 18, 2019

    Why 2019 was a big year for point-of-sale lenders

    While individual retail credit cards lose their luster, new programs providing no-interest loans are becoming much more popular. New data shows just how quick these services are growing, and how this past year helped these companies get some real traction.

  • DEC 16, 2019

    ‘Seemed like kind of a mishmash’: Why Walmart’s digital brands strategy sputtered

    As Bonobos founder Andy Dunn prepares to leave Walmart, it's the latest sign of trouble for the company's group of digitally native brands. When Dunn joined Walmart in 2017, he was supposed to help the company find other digitally-native brands that would be ripe for acquisition, and help Walmart to attract more high-income shoppers. Instead, the company has found other ways to target a more affluent consumer.

  • DEC 13, 2019

    As Peloton tries to find a growth path, it needs to contend with cheaper competition

    Peloton has had a rough week. First, it aired a TV ad that was widely panned. Then, a short seller brought up some searing points about the competitive landscape. The question remains: Can the exercise company rely on its cult-like status to become the multi-billion dollar brand investors think it can be?

  • DEC 12, 2019

    Why retailers are popping up in hotel lobbies

    Hotel rooms and lobbies are becoming and increasingly attractive area for retailers to acquire new customers. Last week, Rent the Runway announced that it was partnering with Marriott-owned W Hotels. Visitors at four W Hotels will have the option to rent four pieces of clothing from Rent the Runway when they book their rooms, which will be placed in the closets of their rooms when they arrive. And department stores including Nordstrom, Macy's and Bloomingdale's are currently hosting pop-ups in time for the holidays at a handful of New York City hotels, in order to draw more business from tourists.

  • DEC 11, 2019

    Beyond the sales floor: Dark spaces are becoming more common inside retailers

    Retailers are increasingly trying to utilize the assets they have to facilitate more omnichannel growth. To do this, they are employing 'dark spaces.' While the concept is not new, dark stores and spaces are becoming a more important part of retail strategy. Here's why.

  • DEC 09, 2019

    Lands’ End’s Sarah Rasmusen: We’re treading carefully on Amazon

    Lands' End is trying to redefine itself. Part of this is using its reams of data to inform future customer experience decisions. The retailer's chief customer officer Sarah Rasumsen talked with Modern Retail about how its overall digital strategy.

  • DEC 06, 2019

    How discount chain Five Below is plotting its expansion

    As Five Below expands, it is straying from the traditional playbook of a discount chain by carrying more expensive products and spending more on brand marketing. So far, it's working. The company reported during its third quarter earnings on Wednesday that net sales were up 20.7% to $377.4 million compared to a year ago.

  • DEC 05, 2019

    ‘Has to be a total structural change’: JCPenney is running out of time to execute a turnaround

    Since Jill Soltau took over as CEO of JCPenney more than a year ago, there's been no slowdown in announcements touting new executive hires, or store concepts it is piloting, in order to reassure investors that she and her executive team can turn around the beleaguered department store chain. But it's not so much a question of if Soltau can cut losses at JCPenney, but whether she can do it quickly enough.

  • DEC 03, 2019

    How physical retailers are trying to stay relevant on Black Friday

    Black Friday sales hit new records, but in-store traffic saw a decline. This doesn't mean that physical stores are dying, but instead hints at the 24-hour Holiday sales bonanza becoming something new that's more convenient -- and less stressful.

  • DEC 02, 2019

    Amazon’s personalized catalogs lead the pack

    Direct mail has become an important part of many digital brand's marketing budgets. Now catalogs are having a moment too -- and companies are increasingly melding the digital data they have about customers with the larger pieces of mail they send to their homes.

  • JUL 09, 2020
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    Advertisers, from DTCs scrapping for share in a crackling at-home beauty market to seasoned retailers leaning into the quarantined consumer’s e-commerce surge, what’s changing about your campaign KPIs? How are you using data to make choices and effectively budget across channels? What’s working, what’s broken and how will you fix it? Take this survey and get the full results plus a $5 Starbucks gift card.

Modern Retail Virtual Forum
Aug 10–Aug 11, 2020

At the Modern Retail Virtual Forum, we’ll bring together senior retail marketers online to discuss the challenges they’re facing and the solutions they’re seeking in the era of smarter retail.

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