A blow-up is brewing at Bed Bath & Beyond.
Reebok has launched an experience-based loyalty program to personalize customer relationships and acquire customer feedback.
Pinterest’s imminent IPO raises fresh questions about how big of a role the platform will play in the future of social commerce.
The secret sauce behind Nike’s success in building up its digital and direct-to-consumer businesses is the link between its apps and its store strategy.
As digital brands grow up, direct-to-consumer retail is looking more like a launch strategy than a business model.
Retailers are slowly starting to adapt a playbook for rolling out plus-sized collections that more closely mirrors that of their other product lines.
There’s not much channel purity among direct-to-consumer brands anymore, unless you look at Glossier.
Spurred by the success of companies like Target, which has seen its store sales rise as it increases its assortment of private-label products, big-box retailers are accelerating their private-label push
Los Angeles has evolved from a celebrity-adjacent startup hub to a hotbed for San Francisco and New York transplants, as its e-commerce scene diversifies.
Dick's Sporting Goods is pushing ahead on its strategy to grow margin through private-label offerings.
The latest industry topic getting plenty of lip service: Not caring where or how customers shop.
Affirm's loan system -- understand what interest you have to pay upfront, no late fees, no compound interest -- has broad implications for retail.
Digital messaging is central to human communication, yet most customer support teams sound deeply inhuman on digital platforms. To connect with modern consumers, it's crucial to get conversational through text, email and social — but without getting invasive. Download the guide to learn how.
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