At this fall's Modern Retail Summit in Palm Springs, retailers came together and talked shop. They had some gripes about attribution and customer acquisition. Some had problems, others solutions. Put together you can see the changing retail landscape.
The retail wars continue on many fronts. While many companies are trying to capture more lower-income customers, the leading grocery and online retailers are also setting their sites on higher earners by offering more tailored and white glove services. For now, these experiments are small and isolated. But it's only the beginning.
As Amazon's grocery ambitions grow, it's turning to familiar tactics to get a leg up, particularly in the delivery space, by trying to make its services as cheap and convenient as possible compared to competitors. Amazon's grocery delivery offerings are currently split between two different types of services, and compared to its biggest competitor, Walmart, it offers delivery for fresh produce in fewer U.S. cities
Dollar stores have been around forever, but discount is seeing stronger growth than most other retail segments. This is because of changing consumer patterns, along with big businesses realizing they can grow cheaply by targeting customers looking for good value.
With the holiday shopping season-fast approaching, big-box retailers like Target and Walmart are trying to drum up publicity with the announcement of new shopping features and exclusive products to win over a greater share of toy shoppers.
Over the last week, there's been a bunch of movement in the online grocery space. Uber bought a grocery delivery service, and FreshDirect is reportedly considering selling itself. The overall space is in the midst of a big transition -- here's where all the players stand right now.
Retail credit card APR has been going up steadily over the last few years. Meanwhile, a bunch of new financing services have been taking the retail industry by storm. Is the store credit card model beginning to wane as it gets more and more predatory?
As retailers are leaning on their stores to do more than ever before without significantly raising labor costs, store associates can get caught in the middle. Over the past few months, big-box retailers, from Target to Home Depot to Kohl's, are encouraging more customers to take advantage of in-store fulfillment options like buy online, pickup in-store or ship-from-store. That in turn requires more investment in their backroom operations. Others, like Kohl's, are now offering more front-facing in-store services.
Uniqlo just announced a new promotion, giving away 100,000 free samples. The retailer's US business has been flagging, and this seems like a way to try to regenerate interest. This latest program seems to borrow from some DTC strategy.
Kroger has been trying to turn its business around, and one of its most anticipated programs is around media and marketing. It's been a while since the grocer first launched its new advertising offerings -- has it made a dent with brands?
California's new data privacy regulations are set to be enacted in the coming months. Some retailers are being caught flatfooted in the race to be compliant.
Many malls in the U.S. are about to lose yet another brick-and-mortar tenant, as Forever 21 filed for bankruptcy earlier this week. Forever 21's bankruptcy filing has prompted discussion about whether or not fast-fashion is dying, or just evolving. But there are some lessons that every retailer would be wise to take away from Forever 21's bankruptcy filing.
As Bed Bath & Beyond looks for a turnaround, one of its few bright spots has been its wedding registry business. But, as more couples are adding cash and trips to their registries instead of products, the company could lose its spot as a go-to place for wedding registries.
Rent The Runway is in the midst of a logistical nightmare. But it's been responding to the crisis in a way that may not hinder its longterm brand image.
As the resale market grows, it's ushered in a wave of startups that see a lucrative opportunity in helping retailers navigate the secondhand apparel space. Some marketplaces that started out as peer-to-peer are striking more partnerships with brands and retailers to increase revenue, while at the same time trying to direct traffic back to their own site. Another startup called Yerdle, which last week announced it had raised a $20 million round of venture capital financing, has created a white label service that retailers like REI, Eileen Fisher and Patagonia have used to build resale services that pull from their own inventory.
A growing number of health and beauty brands are turning to cloud-based systems that can handle customer, financial and inventory data across all processes, from production to payment.
At the Modern Retail Summit, we’ll bring together hundreds of senior retail marketers to discuss the challenges they’re facing and the solutions they’re seeking in the era of smarter retail.Buy Passes