Pet supply retailers are betting on subscriptions and services to drive growth

The likes of Chewy, Petco and Bark benefited from two major shifts during the pandemic: Accelerated consumer uptake of e-commerce and a pet adoption boom. Now, all three companies are betting on subscriptions to help maintain revenue growth.

Latest Stories

  • AUG 17, 2021

    Walmart’s e-commerce business is set to hit $75B in sales this year

    After years of pushing its online segment, most recently with the introduction of the Amazon Prime-esque Walmart+, Walmart is seeing major e-commerce gains. In its quarterly earnings report, the retailer said it's projected to hit $75 billion in e-commerce sales in 2021.

  • AUG 03, 2021

    Alibaba navigates speedbumps as it eyes global expansion

    After a series of hits from new data security laws and anti-trust regulations in both China and abroad, Alibaba highlighted some of the difficulties of becoming a global marketplace for both B-to-B and B-to-C logistics and commerce. In response, the retailer continues to split its ecommerce Taobao into separate parts – offering different apps and platforms for deals, consumer to consumer sales and grocery – and growing its cross-border logistics capacities beyond China.

  • JUL 29, 2021
    amazon cut

    Cheatsheet: Amazon’s 2021 growth was propelled by retail services

    Amazon’s second quarter earnings report reveals the extent to which the company has been able to diversify its revenues, especially in advertising and retail services -- and it has used those new markets to clock in a healthy profit.

  • JUL 20, 2021

    Chipotle’s new recruitment strategy signed on 5,000 new employees

    On Tuesday, Chipotle announced that revenues increased 38% year over year in the second quarter of 2021 to $1.9 billion. To court employees this quarter, Chipotle raised its minimum wage, recruited via social media, invested in a mental health app for current employees and subsequently hired 5,000 new employees over the second quarter, up to 102,000 total workers at 2,850 restaurants.

  • JUL 13, 2021

    Despite recent digital inroads, Pepsi’s growth relied on in-person sales

    After a year of heightened e-commerce sales, PepsiCo's focus has shifted back to in-person sales. On Tuesday, PepsiCo announced second quarter net revenues were up 21% year-over-year to $19.2 billion. A return to in-person consumption and buying at bars and restaurants and big box and convenience stores, drove sales.

  • JUL 01, 2021

    Riding the vaccination rollout, Walgreens wants to brand its stores as health care destinations

    Walgreens' 17 million vaccinations drive a 12% revenue increase and a 9% boosts to filled prescriptions this quarter. Going forward, however, the brand will rethink its retail plan -- retail sales were relatively flat year-over-year -- and further invest in digitization and a VillageMD partnership to drive continued success.

  • JUN 02, 2021

    Macy’s and Nordstrom are betting on off-price to stay relevant after the pandemic

    As Nordstrom and Macy's are still struggling to return to 2019 sales levels, they are investing more in their off-price businesses to acquire new customers. Nordstrom is focused on driving more Nordstrom Rack sales with the help of its e-commerce business. Macy's meanwhile is opening more off-mall locations and store-in-store locations.

  • JUN 01, 2021

    Cheatsheet: Dresses, handbags and activewear drive apparel retailers’ first quarter success

    As first quarter earnings calls come to a close, department stores and apparel retailers report that dresses, handbags and activewear drove first quarter sales boosts, while footwear was a mixed bag. To get a better sense of what subcategories are driving success, and which categories are falling behind, Modern Retail rounded up recent earnings call comments from apparel retailers.

  • MAY 27, 2021

    How Best Buy is rethinking the role of its store employees

    As Best Buy is mapping out its post-pandemic future, its store employees are becoming responsible for more than just selling product. Like many other retailers, Best Buy saw huge growth in fulfillment services like curbside pickup during the pandemic, so it's testing out how it can reformat its stores in order to fulfill more online orders as well as utilize its employees to better handle all the new daily requirements.

  • MAY 25, 2021

    Nordstrom’s sales growth lags as it struggles to diversify away from apparel

    Nordstrom's sales are starting to inch closer to pre-pandemic levels, but the department store chain is still trying to figure out the right product mix going forward. During its first quarter earnings on Tuesday, Nordstrom reported year-over-year sales growth that was slower than the growth reported by Macy's and Kohl's during their respective first quarter earnings last week.

  • MAY 20, 2021

    Kohl’s is betting that activewear and beauty will drive shoppers back to its stores

    Kohl’s joins Macy’s and Dillard’s in revealing revenue increases and performance exceeding predicted expectations in the first quarter of 2021. Kohl’s attributes some of this success to optimized merchandizing strategies, returning consumer interest in the apparel category and increased foot traffic. However, the retailer is cautious in its predictions of future performance.

  • MAY 20, 2021

    Cheatsheet: Home Depot and Lowe’s are trying to extend the home improvement boom

    Last year, Home Depot and Lowe's reported huge sales gains on the backs of people spending more time -- and more of their money -- at home. Now, the question is whether or not these gains can continue into 2021. During their first quarter earnings calls this week, Home Depot and Lowe's laid out their respective strategies for retaining customers this year.

  • JAN 10, 2022

    How brands are combining SMS and email communication for e-commerce

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