E-Commerce

As it transforms into an e-commerce company, Food52 revamps its customer service approach

After starting as a media company, Food52 is transforming into a commerce company -- and learning the ropes for dealing with customer service hurdles.

Latest Stories

  • DEC 23, 2019

    Why online grocery growth remains a retail mystery

    The headlines for the last few years have insisted that grocery e-commerce is on the verge of hitting the mainstream. Right now, however, it only represents about 3% of overall sales. Is a change really on the horizon? Or are estimates over-indexing for a few of the biggest players?

  • DEC 20, 2019

    ‘A solution for nothing’: EBay faces fresh competition from secondhand marketplaces

    After years of having its lunch eaten by Amazon, eBay is trying to fend off new competition from a new crop of secondhand marketplaces. Startups from StockX to theRealReal to ThredUp have been able to grow quickly by focusing on specific verticals like luxury handbags or sneakers in which there's historically been a lot of demand for resale, as well as by promising to authenticate goods before shipping them to buyers as a way to win over customers who have been skeptical of buying secondhand goods over the internet. Now, eBay is trying to take a page or two from their playbook. 

  • DEC 19, 2019

    How Google’s commerce ambitions could impact online retail

    Google is slowly but surely expanding its commerce features. Whether or not companies want to participate, there's a good chance Google will try to insert itself into the transaction. The question remains: How far will Google go and what will the collateral damage be?

  • DEC 18, 2019

    Explainer: How Amazon’s massive logistics network works

    With the holidays fast approaching, Amazon's massive logistics network is being put to the test.In order to get those packages to customers on time, Amazon doesn't just rely on third-party carriers like the USPS, UPS and FedEx. Since building its first fulfillment centers in 1997, Amazon also now has its own fleet of trucks and cargo planes rushing to get customers their delivery time. It's also constantly adding new types of robotics to its warehouses, looking for ways to speed up the picking and package sortation process.

  • DEC 12, 2019

    To grow, Postmates looks to retail delivery

    Postmates announced a new partnership with Old Navy, allowing customers to have items delivered to their door within a day. While the app has always been agnostic when it came to types of products delivered, this partnership indicates that it's further trying to differentiate itself from the food space.

  • DEC 11, 2019

    With Lululemon COO, Away gets a new CEO experienced in expansion

    On Monday, Away announced that Stuart Haselden, currently Lululemon's COO, will replace co-founder Steph Korey as CEO come January. Haselden has experience navigating some of the key challenges Away will face -- namely, evolving a company's brand identity as it expands beyond its core product, and developing a comprehensive plan for international expansion.

  • DEC 04, 2019

    To grow, Kroger is diversifying beyond grocery

    Large grocery chains like Kroger are feeling competition not only from new players in grocery like Amazon, but also food delivery services like UberEats and Grubhub. In response, Kroger is getting more aggressive about forming partnerships that will allow its customers to more easily buy prepared meals.

  • DEC 03, 2019

    ‘Still an area that needs to be proven’: Amazon is slowly incorporating live video into big shopping days

    In February, Amazon launched Amazon Live, a page for its own QVC-like shopping videos that are livestreamed and produced by Amazon, as well as a new app that would allow brands to create their own live shopping videos. Although Amazon is encouraging more brands to test out Amazon Live, it has yet to become a critical driver of sales during large shopping holidays like Cyber Monday.

  • NOV 26, 2019

    Why Pinterest’s commerce strategy is focusing on small businesses

    Pinterest has a new page that showcases select small businesses. It's another example of the social media platform trying to prove to brands that it's a worthy alternative to Facebook and Google. The next year will be the real test for whether or not Pinterest can make the case.

  • NOV 20, 2019

    As Kroger Wine expands, more retailers are looking toward alcohol e-commerce

    Kroger is continuing to roll out its online wine program. Today, it announced some new features and more locations. Put together, the grocer is trying to be a leader in the alcohol e-commerce space. It's certainly something that's ripe for the picking.

  • NOV 19, 2019

    How Poshmark uses small local events to drive engagement and retention

    Poshmark has over 7 million sellers on its resale platform. One way it's been trying to garner more engagement and retention is by facilitating small local events for these users. The company is now trying to invest further in this events program, as it tries to scale and potentially go public.

  • NOV 19, 2019

    ‘An arms race’: How retailers are trying to win on delivery ahead of the holidays

    Fast, reliable delivery options have become table stakes for today's brick-and-mortar retailers, thanks to Amazon. Now, they're also becoming an  important part of these retailers' marketing strategies in the run up to big holiday sales days like Black Friday and Christmas. In the lead up to Black Friday, many retailers are dropping the minimum order value needed for customers to get free shipping altogether, or are giving their most loyal customers access to the fastest delivery and fulfillment options for free.

  • JAN 14, 2020
    Sponsored

    Staying relevant in a fast-paced industry: A health and beauty company's guide

    A growing number of health and beauty brands are turning to cloud-based systems that can handle customer, financial and inventory data across all processes, from production to payment.

Modern Retail Summit
Apr 20–Apr 22, 2020

At the Modern Retail Summit, we’ll bring together hundreds of senior retail marketers to discuss the challenges they’re facing and the solutions they’re seeking in the era of smarter retail.

Buy Passes