Once known for their ubiquitous yet irrelevant presence, quick response (QR) codes have made a comeback during the pandemic. The scannable tech's ease of use is now being applied to digital restaurant menus and checkout payment systems. But it's not just local businesses that are helping QR codes' popularity resurge, but also big companies like Instagram, CVS and Walmart that are investing in building their own.
Pramila Jayapal, a Democratic Congress member from Washington, is not the most obvious candidate for Amazon’s adversary in Congress. But at a recent hearing, she took Jeff Bezos to task. Over the last few years, she's changed the she's dealt with the e-commerce giant as it's become more and more powerful.
Alibaba's long play to become an e-commerce player in the U.S. is well on its way, as reflected by its latest quarterly earnings. Despite a global pandemic and being caught amid political tensions, the Chinese retailer is quickly gaining market share among competitors like Amazon and Walmart.
After posting record-high sales during its second quarter, Amazon is struggling to maintain enough space in its warehouses for inventory. That's creating headaches for sellers who rely primarily on Amazon's fulfillment service (FBA) to get the majority of their products to customers.
Over months of lockdown, many Facebook users have turned to the social media platform to communicate with the people in the next street, or even the next house. For ultra-small local businesses, usually run by a single individual or a few partners, these same groups have become a haven to communicate with customers, advertise their services and even run the business. For the customers themselves, often unable to travel to neighborhoods further afield, they’re a useful tool to connect with recommendations in their immediate area or support local businesses they know to be struggling.
Amazon saw huge profits in its most recent earnings report. This comes even after the company say three months earlier it would likely spend all of its current profits on coronavirus-related costs. Even so, the company saw record sales and continues to skyrocket. But tensions with third-party sellers still remain a pressure point.
Same-day delivery of food and alcohol has become expected for many consumers. This means third-party delivery services have to get even more creative in retaining and gaining new users. Besides consolidating, the latest strategy for companies like DoorDash and Postmates is to go back to the drawing board and offer non-food items.
During Snap's second quarter earnings yesterday, CEO Evan Spiegel called out e-commerce advertising as one of the company's bright spots during the quarter, as consumers are spending more money online during the coronavirus. Snap's revenue overall grew 17% year-over-year, to $454 million. But, even before the pandemic, Snapchat was heavily focused on wooing new e-commerce advertisers, particularly with new ad formats.
Since launching Instagram Checkout a year and a half ago, which allows customers to buy products from participating retailers' websites, Instagram has made it a priority to get more well-known retailers using the feature. Now, the next step on the app's to-do list is to make shopping more visible on Instagram. That was signaled by the launch of a new Shop tab in Instagram Explore last week. But Instagram still has a ways to go until users think of it as a shopping destination first and foremost.
Instagram has become a vital and affordable tool for local mom and pop shops, especially when it comes to live updates on hours of operation, product availability and reopening plans. With the pandemic’s quickly-evolving nature, the platform's casual posting nature better lends itself to this info than Google. Meanwhile Google's small business information is often outdated or incorrect.
The unit economics and ethics of VC-backed delivery apps have been questioned for years. However, the pandemic has brought these issues into focus and lent an alternative crop of services the chance to step in and partner with local restaurants. Platforms like Slice, Seated and Chowbus hope to reduce fees for owners while making online takeout ordering a more sustainable model.
When PPP entered high demand, Etsy was well positioned. In the month of April alone, the marketplace sold about 12 million fabric face masks, to a total cost of $133 million. The core Etsy marketplace, meanwhile, grew 79% year-over-year. The question remains whether or not it can continue this growth once things begin to subside.
BigCommerce filed its S-1 earlier this week, providing a little more visibility into how its business works. Since 2009, BigCommerce has provided digital commerce services for merchants. It touts customers including Woolrich, Camelbak, Clarks and Gillette. While it's true that digital commerce is accelerating at an unprecedented clip, the platform faces stiff competition from companies like Shopify.
Groupon used to be the darling of online retail. Now it's struggling to survive. What went wrong? It was a series of failed pivots, along with the fact that its core offering is no longer in demand. The question remains whether or not it can resurrect business.
QR codes have found little success since coming on the scene decades ago. With the onset of the pandemic, the encrypted prints appear to be coming back in fashion as retailers grapple with contactless marketing and payment solutions. Is this the time QR codes finally enter the mainstream?
New research finds that most millennial and Gen Z consumers would be willing to pay more for sustainable fashion and beauty products.
The Amazon Strategies Virtual Forum is a series of presentations, workshops and talks taking place over two days that’ll help you navigate and survive our current crisis and the acceleration of e-commerce that has come with it.Register Now