more articles by

Hilary Milnes

  • JUL 24, 2019

    Outdoor Voices launches editorial platform The Recreationalist

    Outdoor Voices is dipping its toes further into the editorial game. The athleisure brand launched today a content marketing platform, The Recreationalist, which includes a blog and a zine. Outdoor Voices' overall mission, according to the brand, is to "get the world moving" and to "free fitness from performance." The Recreationalist will be speaking to that ethos as a hub of "guidance, inspiration and motivation."

  • JUL 23, 2019

    ThirdLove’s first physical store is about marketing as much as finding new customers

    Like other digitally native brands, ThirdLove is opening its retail store to get in front of customers they weren’t reaching online through marketing efforts, or because they didn’t want to shop a brand for the first time online. By opening a store now, ThirdLove is catching up to other direct-to-consumer brands that have already tested temporary retail stores and are opening permanent ones.

  • JUL 22, 2019

    Ace Hardware is reorganizing its 100,000-strong retail workforce

    Ace Hardware is using a customer data feedback loop and in-store technology that better manages the way employees work across its different tasks: store management, specialty services like tire repair and deliveries. The retailer’s stores are located within 15 minutes of 75% of the country, and as customers now rely on the stores for more hands-on services as well as online order fulfillment, the company has rethought the way its employees work.

  • JUL 19, 2019

    Inside Amazon’s internal initiative to woo DTC brands

    Brands that have participated in Amazon's one-year emerging brands program, which encompasses the initiative to launch DTC startup brands on Amazon, said they get access to a level of customer service and account management that others sellers don’t, and the participation opens doors to more opportunities working with Amazon.

  • JUL 18, 2019

    ‘The evolution continues’: Target is expanding its clean beauty offering

    Shortly after Sephora announced it was upping its clean standards in July to include 50 free-from ingredients versus 13, Target revealed more details around its clean program this week. Though Target Clean also extends to the retailer's household essentials and baby departments and spans approximately 5,500 items across the entire assortment, its beauty and personal care is its largest and entails 4,000 products

  • JUL 16, 2019

    On Prime Day, Amazon is prioritizing exclusive products and first-party vendors

    Amazon’s algorithms always favor high sell-through rates, consistent ad spend and low returns, but Prime Day sees the peak of those algorithmic preferences as Amazon is expected to bring in $6.1 billion in sales on July 15 and 16, according to marketing platform IgnitionOne.

  • JUL 15, 2019

    ‘Be realistic’: Inside the role of Amazon account managers

    For Amazon sellers, account managers have been considered a lifeline -- the real people on the other end who can cut through the black box of selling on Amazon to field questions and offer support for individual sellers’ needs

  • JUL 10, 2019

    Tim Armstrong’s DTX Company is building a tech platform to boost DTC brand marketing efforts

    The DTX Company, Tim Armstrong’s DTC investment firm and marketing service, today launched a new concept called Unbox that will build a platform for brands in the program to reach new customers through events, offline retail activations, catalogs, TV and mobile, targeting areas largely untapped by young direct-to-consumer companies that have so far focused their marketing energies on the coasts.

  • JUL 10, 2019

    Rent the Runway acquires 94% of its customers through organic marketing

    As Rent the Runway has established itself in the rental apparel market, the business is growing on the back of word-of-mouth, user-generated content and other organic marketing means. According to Anushka Salinas, Rent the Runway’s chief revenue officer, 94% of the company’s customers are acquired organically, while the rest come through paid marketing initiatives.

  • JUL 09, 2019

    With new launches, DTC baby brand Lalo is solidifying its product roadmap

    Lalo is approaching its expansion with a steady drip of product launches that establishes category expertise, decluttering a confusing shopping experience for baby products, but without relying on the hero product approach that can box new brands into a specific one-product niche early on.

  • JUL 08, 2019

    As paid marketing costs rise, DTC brands are shifting attention to PR

    Earned media isn’t free. But brand founders are increasingly prioritizing eye-catching branding and a hefty PR strategy at launch in order to separate themselves from the Instagram brands that audiences are now conditioned to scroll past, and are also growing increasingly skeptical of.

  • JUN 28, 2019

    Harbinger Ventures founder Megan Bent’s VC playbook for the CPG category

    To Harbinger Ventures founder Megan Bent, there are three forces at play in CPG that makes it a ripe category for new investment: Customers are seeking out brands that fit a new set of expectations around ingredients and positioning; big corporations, meanwhile, aren’t innovating and bringing new brands to market as fast as startups; and retailers need differentiated selection to bring customers into stores.

  • JUN 27, 2019

    ‘There are a lot of uncertainties’: The impact of the first direct-to-consumer brand IPO

    Late last year, DTC footwear brand Allbirds surpassed a $1 billion valuation, making it one of the largest DTC success stories of the last decade. But while an eventual IPO from either Allbirds or one of the other comparable DTC juggernauts like Warby Parker seems inevitable, it won't necessarily open the floodgates for others in the space.

  • JUN 27, 2019

    Instacart’s Nilam Ganenthiran: ‘We don’t want to be grocers’

    Instacart chief business officer Nilam Ganenthiran explained how Instacart is plotting its roadmap for grocery’s online turning point, the influence of the delivery wars being fought by Amazon and Walmart on the business, and why the company won’t open its own grocery store.

  • JUN 26, 2019

    As Amazon cracks down on IP infringement, third-party sellers feel side effects

    Amazon has rolled out a series of new initiatives this year to help tackle its marketplace’s counterfeit and unauthorized seller problem head-on in an effort to protect brands and customers. But thanks to a slurry of fast-changing rules, a lack of clear communication and automated product sweeps, third-party marketplace sellers are getting caught in the fray and losing out on sales.

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