Both retailers and service providers alike are investing heavily in pickup services. To consumers, it's billed as a way to buy groceries online and have them ready to be picked up while driving home. But for the grocers, it presents heightened costs and new logistical issues. How long will this fad last?
All eyes are on Casper and its plans to go public. The company has long been considered a leader in the DTC space, but now that things don't look great for its public market debut, the question remains how its performance will impact other digitally native brands.
Over the last six months, Walmart has made many changes to its leadership. While some of these changes are natural to growing multinational businesses, they also hint at the retailer's evolving and more cohesive online strategy.
Payless ShoeSource has come out of its latest bankruptcy proceedings with big plans to relaunch in the U.S. It's provided scant details about what that would look like. But with all of its U.S. locations closed, a large brand and business overhaul will be necessary to keep the retailer alive.
A new type of restaurant is becoming popular, and you can't sit down in it. Called "ghost kitchens," these delivery only establishments are catching entrepreneurs' eyes and investors' capital.
During the Holiday season, Amazon abruptly announced that it wouldn't let merchants use FedEx to fulfill Prime orders. Now, the e-commerce giant has made an about face and let the parcel service back in. What's behind these moves is a complicated ecosystem of logistics competition and customer expectations.
Alibaba is making a big push to U.S. retailers. While much of its pitch is focused on entering the large Chinese market, Alibaba is also making one thing crystal clear: It is not Amazon has no plans to become like it. At a recent panel with Allbirds, the e-commerce company talked about this. Christina Fontana, Alibaba's Tmall's head of fashion and luxury, said the company is "building technology platforms and services that allow brands to speak directly to their consumers." She highlighted the data the company shares with companies selling on the platform, as well as the various opportunities to promote products -- be it via live-streaming or during events like Singles Day. Her pitch was clear: China is "the largest retail market in the world," she said, and Alibaba is an obvious way to access that population. It currently exceeds 755 million active users.
Starbucks is investing in new technology to make ordering and pickup faster. But, the company maintains that it's not trying to eliminate the need for human help. At a recent retail event, the coffee giant's president and CEO, Kevin Johnson, explained why.
Robotics has been considered a disruptor for years now. But we haven't quite seen how the automated technology will transform the retail industry. While a number of well-funded robotics startups crash and burn, a few others operating in the background have shown a growing demand for retail robotics.
Pier 1 is planning on shutting down nearly half of its stores. It's a drastic measure for a floundering retail brand. How did it get here? Due to years of ignoring the competitive landscape and being unable to rebuild a modern brand.
The Trump administration has proposed a 100% tariff on all European wines. This has caused the wine industry to go into panic mode. While importers would be on the front lines of this change, a whole slew of wine-adjacent businesses stand to be adversely impacted by these new duties.
Large national retailers are all trying to grow out their own advertising businesses. Part of that is convincing brands that they have a unique platform that will lead to more sales. Modern Retail obtained Target's pitch deck, which shows how the retailers is positioning itself as a treasure trove of customer data.
FedEx and UPS are imposing new fees for heavy items. For the time being, this impacts individuals and companies that ship their own items. Overall, it's part of a changing shipping ecosystem where parcel carriers are trying to increase margins and rely less on Amazon. Online retailers, as a result, aren't sure how big the changes will be or when they will stop.
As CAC costs continue to rise, DTC brands may begin to feel the stress of business reality. The question remains: what comes next for businesses that grew online and are expected to scale beyond $50 million. While some may be able to build solid omnichannel businesses, others may be in the midst of a reckoning.
Heard a retail buzzword and weren't quite sure what it meant? We've got you covered. Here's our list of industry words and phrases that need to be redefined.
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